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Delivery and Returns

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Delivery and Returns

Key Issues

How do I request a return?
What is the repayment term?

We inform you that we have a maximum period of 30 days to proceed with the refund, from the day we receive the return to our deposit.

Of course we do our best to refund you as soon as possible within 30 days :

- Refunds to bank accounts generally take up to 10 days from the time we receive the return to our deposit.

We inform you that the shipping costs you paid for the delivery of your order will NOT be refunded.

How do I return my products?

CUSTOMER: 

  1. Log in by identifying yourself
  2. Go to the "My Orders" section to find all your orders.
  3. In the "Returns" section, you will also find all your current / completed returns.
  4. You must then click on "Deliveries and returns located in the footer" which will open the return form to be filled out and sent.

 

YOUR RETURN :

The return of the product will be at your expense. You just have to send the order to 59/63, Avenue Victor Hugo 93300 Aubervilliers, France. It will then be returned to you at our expense by the size / product requested. 

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Do you have a question? Need some information?

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